Returns & Exchanges Policy

At Imbali Botanicals, we take pride in crafting high-quality, handmade cosmetics in small batches. Because our products are fresh and natural, slight variations in color, aroma, or texture may occur between batches.

1. Hygiene & Safety Policy (No Change-of-Mind Returns)
Due to South African public health regulations and the Consumer Protection Act (CPA), we cannot accept returns, exchanges, or refunds on any cosmetics that have been opened, unsealed, or used. We highly recommend reviewing our ingredient lists online or performing a patch test if you have sensitive skin.

2. Damages During Transit
We exclusively use The Courier Guy to ship our products. If your order arrives broken, leaking, or melted due to transit conditions, you must notify us at info@imbalibotanicals.co.za within 24 hours of delivery.

• Please include your order number and clear photographic proof of the damaged items and outer packaging.

• Eligible transit damage claims will be replaced or refunded at our discretion.

3. Cancellation Fees
If you wish to cancel an order before it ships, please email us immediately. Once an order has been collected by our courier partner, it can no longer be cancelled or recalled.